Privacy Policy
Introduction
We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website or make a purchase.
Personal Information We Collect
Device Information: When you browse our website, we automatically gather certain details about your device, such as your web browser, IP address, time zone, and installed cookies.
Order Information: When you place or attempt to place an order, we collect personal details including your name, billing and shipping addresses, payment details, email address, and phone number.
How We Use Your Personal Information
We use the information collected to process and fulfill your orders, including payment processing, shipping arrangements, and sending order confirmations or invoices. Additionally, we may use your information to:
- Communicate with you
- Detect and prevent potential fraud or security risks
- Provide updates, promotions, or advertising related to our products and services
Our website uses cookies to track items added to your shopping cart, including abandoned carts, to enable cart reminder notifications via SMS.
Device information is also used to enhance website performance, optimize user experience, and support security and fraud prevention measures.
We work with Microsoft Clarity and Microsoft Advertising to analyze website usage through behavioural analytics, heatmaps, and session replays. This data, collected via first- and third-party cookies and similar technologies, helps us improve functionality, enhance security, and deliver relevant advertising. For more information, please refer to the Microsoft Privacy Statement.
Sharing Your Personal Information
We share personal information with trusted third parties that help operate our website and services. For example, we use Shopify to manage our online store and Google Analytics to understand customer interactions.
Your SMS marketing consent will never be shared with third parties for purposes unrelated to providing messaging services. However, we may share relevant personal data with service providers involved in delivering SMS communications, such as messaging platforms and telecommunications providers.
We may also disclose personal information when required to comply with legal obligations, respond to lawful requests, or protect our rights.
Your Rights
You have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the details provided below.
Data Retention
Order information is retained for our records unless you request its deletion.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Contact Us
For questions, concerns, or complaints regarding our privacy practices, please contact us at:
Email: contact@coye.com.au
Address: Melbourne, Australia
Cookies Policy
Introduction
Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. This Cookies Policy explains what cookies are, how we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help websites function efficiently and provide useful insights to site owners.
Types of Cookies We Use
Strictly Necessary Cookies: Required for essential website functionality, such as navigation and access to secure areas.
Performance Cookies: Collect information about how visitors use the website to help improve site performance and usability.
Targeting Cookies: Used to deliver relevant advertisements, limit ad frequency, and measure advertising effectiveness.
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
Updates to This Cookies Policy
This policy may be updated from time to time to reflect changes in technology, legal requirements, or our practices.
Contact Us
If you have any questions regarding this Cookies Policy or our use of cookies, please contact us at contact@coye.com.au